Frequently asked questions.

1. What is Cloud Nine Bakehouse?

Cloud Nine Bakehouse is a specialty bakery dedicated to creating delicious, handcrafted baked goods. We focus on high-quality ingredients and offer a variety of sweet and savory options for every occasion.

2. Where is Cloud Nine Bakehouse located?

We are located in Romford (RM3).

3. What are your operating hours? Our bakery is open:

  • Monday to Friday: 9 AM - 6 PM

  • Saturday to Sunday: 9 AM - 4 PM

  • Sunday: Closed

4. What types of baked goods do you offer? Our menu includes a wide variety of options such as:

  • Cakes

  • Cupcakes

  • Cookies

  • Brownies

  • Custom orders for birthdays, weddings, and special events

5. Do you offer gluten-free, vegan, or other dietary options?

Yes! We provide gluten-free, vegan, and nut-free options. Please inform us of any allergies or dietary restrictions when placing your order.

6. How can I place an order?

Brownies and cookies can be ordered online. Cakes, cupcakes and other custom orders can be ordered with our contact form or via direct messages on Instagram.

7. Do you offer catering services?

Absolutely! We cater to events such as corporate gatherings, weddings, and parties. Contact us directly for custom packages and pricing.

8. Can I request custom cake designs?

Yes! We specialise in custom cake designs for all occasions. Please provide us with your design ideas, themes, and flavors, and we'll bring your vision to life.

9. What is your cancellation policy?

All deposits are non-refundable.

10. How can I contact Cloud Nine Bakehouse?

You can reach us via:

  • For orders and enquiries, please use our contact form or email us at cloudninebakehouseldn@gmail.com.

  • Social Media: Follow us at @cloudninebakehouseldn for updates, promotions, and mouthwatering photos of our latest creations.

11. Where do you deliver to?

We post our bakes to anywhere in the UK! Unfortunately, we do not post internationally.

12. How long do your cookies and brownies last?

Our brownies and cookies last up to 3 days in the box and up to 5-6 days in an airtight container.